Deliveries and Returns

The transport and delivery of orders to mainland Portugal has a cost of €3.9 for purchases under €59, presented at check-out.

The cost of transport and delivery of international shipping orders is also shown when checking out, but varies depending on the country of destination.

In both cases, the fees cover the cost of transport and delivery of the order and you will only pay that amount for each order, regardless of the number of packages we send you.

Deliveries in mainland Portugal are ensured by the carrier Correos Express. International orders are handled by the courier DHL.

Depending on the destination, we expect to deliver your order within 2 to 3 working days after payment confirmation.

Deliveries in the Madeira and Azores archipelagos are ensured by CTT, through the Correio Verde service (delivery forecast: 6 to 8 working days after confirmation of payment).

Your order must be signed upon delivery. We therefore suggest that you indicate a delivery address where someone can be expected to receive the order (for example, the address of the office where you work).

Please note that after two unsuccessful delivery attempts, the order will be returned to our warehouse.

If your order has not yet arrived and the expected delivery date has already passed, we are ready to help you. First of all, we advise:

• that you verify in your Account Panel that the delivery address and your contact details are correct;
• that you reread the e-mail of the carrier CORREOS EXPRESS or DHL and, with the number of the waybill of your shipment, check on the carrier's website whether the order has been delivered or not;
• to confirm that you have received an email or attempted delivery card from our carrier (your order may be awaiting collection at the delivery warehouse, or you may need to schedule a new delivery).

If you still cannot locate your order, please contact us here, mentioning the order number. We ensure a response to your request within 24 hours (except weekends and holidays, in which case your request will be processed the next business day) and will do our best to locate your order without delay. If we cannot find it, we will resend the same parts or refund the value of the missing parts.

All customs or import fees are collected as soon as the order arrives in the country of destination. These fees will have to be paid by the recipient. Unfortunately, we have no control over these costs and cannot inform you of their cost as customs policies and import fees vary from country to country. Contact your local customs services to find out what customs fees you may be required to pay before ordering, so that you are not surprised by unexpected customs fees.

If you need additional support, please contact Customer Support here with as much information as possible about the issue you have encountered, and we will try to resolve it as soon as possible. You can also contact us by phone, on the number 00351 226 166 264 - available from Monday to Friday, from 10:00 to 12:00 and from 15:00 to 17:00 (Portuguese time).

Yes. We accept the return of items purchased in our online store for a refund up to 14 days after receiving the order.

For the return to be accepted, the pieces must not have been washed or used, they must have the original tags and all pieces that are part of each article must be returned. We also accept returns of parts with manufacturing defects, which will be later investigated by our team. We only accept returns on items purchased from the online store. The amount paid for shipping will not be refunded, only the amount paid for the returned items is refunded.

All returns (except for Portugal) have an associated cost per market.
When making the return you will be able to check the value of the return.

For mainland Portugal, if after the first return the customer wishes to make a new return associated with the same order, the inherent costs will be borne by him.

These returns must be accompanied by a copy of the invoice so that we can identify your order.
These returns must be sent to the following address:

Hall & Companhia S.A.
Rua de Delfim Ferreira nº 371
4100-201 Porto, Portugal

For reasons of health and hygiene protection, returns of socks and tights are not accepted when the packaging that protects the product has been opened, except for those that are defective.

Returns of Christmas gift packaging will not be accepted.

If your order is already in the delivered state, follow the steps below:

1st STEP
Use the original packaging or a new one to return the parts.
If you use the same packaging, make sure you have not glued the original label with your address.

2nd STEP
Log in and log into your "My Account" account.

3rd STEP
In the side menu click on "Orders" and choose the order you want to return.
At the bottom of the page click on the "Return" button.

4th STEP
Choose the item/s you want to return by clicking on "Return" and then choose the reason for the return for each item and click on the "Continue" button.

5th STEP
Choose the address where you want the collection to take place.

6th STEP
Choose how you want to receive your return refund.
Then click "Finish".

7th STEP

You will receive an email confirming your return request.
Collection will always be scheduled for the next business day.

Portugal:
The confirmation email will include a label that must be printed and glued to the packaging.

Rest of the world:
If you chose the "Collection at your address" option, you can download the label in the confirmation email.
It must be printed and pasted on the packaging.

The refund will be made through the same payment method used to place the order, after checking the returned items, within a maximum period of 14 days.

If you have made your payment by Multibanco, enter your IBAN, bank entity and holder, on the return form, so that a bank transfer can be made.

You can return gifts purchased in the online store for refund using the same payment method used for the original purchase. Please contact us here, so that we can schedule the collection of the returned gift. You must provide us with the pick-up address, telephone number and preferred pick-up time (morning or afternoon). All gifts must be accompanied by the receipt.

Laranjinha reserves the right to reject returns beyond the stipulated maximum return period, or items that are not in the same condition in which they were received.

If you need additional support, please contact the Customer Service of the online store here or by calling 00351 226 166 264 - Monday to Friday: 10:00h - 12:00h // 15:00h - 17:00h Portugal).