Deliveries and Returns

  • What is the delivery cost?

    The transport and delivery of orders to mainland Portugal has a cost of €3.5 for purchases under €59, presented at check-out.

    The cost of transport and delivery of international shipping orders is also shown when checking out, but varies depending on the country of destination.

    In both cases, the fees cover the cost of transport and delivery of the order and you will only pay that amount for each order, regardless of the number of packages we send you.

  • How is delivery made?

    Deliveries in mainland Portugal are ensured by the carrier Correos Express. International orders are handled by the courier DHL.

    Depending on the destination, we expect to deliver your order within 2 to 5 working days after payment confirmation.

    Deliveries in the Madeira and Azores archipelagos are ensured by CTT, through the Correio Verde service (delivery forecast: 6 to 8 working days after confirmation of payment).

    Your order must be signed upon delivery. We therefore suggest that you indicate a delivery address where someone can be expected to receive the order (for example, the address of the office where you work).

    Please note that after two unsuccessful delivery attempts, the order will be returned to our warehouse.

  • Why hasn't my order arrived yet?

    If your order has not yet arrived and the expected delivery date has already passed, we are ready to help you. First of all, we advise:

    • that you verify in your Account Panel that the delivery address and your contact details are correct;
    • that you reread the e-mail of the carrier CORREOS EXPRESS or DHL and, with the number of the waybill of your shipment, check on the carrier's website whether the order has been delivered or not;
    • to confirm that you have received an email or attempted delivery card from our carrier (your order may be awaiting collection at the delivery warehouse, or you may need to schedule a new delivery).

    If you still cannot locate your order, please contact us here, mentioning the order number. We ensure a response to your request within 24 hours (except weekends and holidays, in which case your request will be processed the next business day) and will do our best to locate your order without delay. If we cannot find it, we will resend the same parts or refund the value of the missing parts.

  • Will I have to pay customs fees?

    All customs or import fees are collected as soon as the order arrives in the country of destination. These fees will have to be paid by the recipient. Unfortunately, we have no control over these costs and cannot inform you of their cost as customs policies and import fees vary from country to country. Contact your local customs services to find out what customs fees you may be required to pay before ordering, so that you are not surprised by unexpected customs fees.

    If you need additional support, please contact Customer Support here with as much information as possible about the issue you have encountered, and we will try to resolve it as soon as possible. You can also contact us by phone, on the number 00351 226 166 264 - available from Monday to Friday, from 10:00 to 12:00 and from 15:00 to 17:00 (Portuguese time).

  • Can I return an item purchased at Laranjinha's online store?

    Yes. We accept the return of items purchased in our online store for a refund up to 14 days after receiving the order.

    For the return to be accepted, the pieces must not have been washed or used, they must have the original tags and all pieces that are part of each article must be returned. We also accept returns of parts with manufacturing defects, which will be later investigated by our team. We only accept returns on items purchased from the online store. The amount paid for shipping will not be refunded, only the amount paid for the returned items is refunded.

  • How do I make a return?

    If your order is already in the delivered state, follow the steps below:


    1st STEP
    Use the original packaging or a new one to return the parts.


    2nd STEP
    Log in and log into your "My Account" account.


    3rd STEP
    In the side menu click on "Orders" and choose the order you want to return.
    At the bottom of the page click on the "Return" button.


    4th STEP
    Choose the item/s you want to return by clicking on "Return" and then choose the reason for the return for each item and click on the "Continue" button.


    5th STEP
    Choose the address where you want the collection to take place.


    6th STEP
    Choose how you want to receive your return refund.
    Then click "Finish".


    7th STEP
    You will receive an email from Correos Express with the collection confirmation.
    In that email will be the transport guide, which you must print and deliver to the courier on the day of collection.
    If you can't find the email, please check your spam or junk folder.

  • How will I receive a refund?

    The refund will be made through the same payment method used to place the order, after checking the returned items, within a maximum period of 14 days.

    If you have made your payment by Multibanco, enter your IBAN, bank entity and holder, on the return form, so that a bank transfer can be made.

  • How do I return a defective item?

    If you have received a defective item, please contact Customer Service here, with the order number, name and reference of the returned item, and describing the error you encountered. We will contact you within a maximum period of 24 hours to resolve the problem (except weekends and holidays, in which case your request will be processed on the next business day). We will send you a replacement item and let you know the procedure for returning the defective item.
  • What if I want to exchange one or more articles?

    We suggest that you return the items you do not want and that you place a new order for the items you want. When we receive the returned items, we will refund their value to the payment method you used in the original order.
  • How to return a gift purchased at Laranjinha's online store?

    You can return gifts purchased in the online store for refund using the same payment method used for the original purchase. Please contact us here, so that we can schedule the collection of the returned gift. You must provide us with the pick-up address, telephone number and preferred pick-up time (morning or afternoon). All gifts must be accompanied by the receipt.

    Laranjinha reserves the right to reject returns beyond the stipulated maximum return period, or items that are not in the same condition in which they were received.

    If you need additional support, please contact the Customer Service of the online store here or by calling 00351 226 166 264 - Monday to Friday: 10:00h - 12:00h // 15:00h - 17:00h Portugal).