Return policy

CAN I RETURN AN ARTICLE PURCHASED AT LARANJINHA ONLINE STORE?

Yes. If for any reason you're not satisfied with your purchase, Laranjinha gladly accepts garments purchased at our on-line store for refund within 15 days of original purchase.

Items must be unworn, unwashed, undamaged, have their original tags attached and all parts of each item must be returned or otherwise the return will not be accepted. We also accept defective items returns that will be studied by our team. Also, we do not accept returns for items purchased from a retailer other than Laranjinha online store.

The return shipping cost and the parcel arrival remains your responsibility until it arrives to us. We will email you as soon as we receive your return and will process your refund, as per your request.

HOW DO I RETURN?

Follow the return process step by step:

STEP 1

Use the original packing slip or a new one to ship the unwanted garments.

STEP 2

Please include the return form sent along with your order completely filled-in.  In case you do not have it, please reach our Customer Service team here.

STEP 3

Send your return form and the items to the following address:

LARANJINHA ON-LINE STORE, HALL & Cª
Rua Delfim Ferreira, 371
4100-201 Porto
Portugal

We underline that the return shipping costs are borne by the customer.

HOW WILL I RECEIVE THE REFUND?

Refunds will be made in the form of the original payment. It will take approximately 2-3 weeks to process your refund once we receive your return.

HOW DO I RETURN A FAULTY ITEM?

If you received a faulty item, please contact our Customer Care team here with your order number, the faulty item's name and reference style, plus a description of the fault. We’ll get back to you within maximum 24 hours to solve this issue, send you a replacement item as soon as possible and let you know how to proceed for the return to take place.

WHAT IF I WANT TO EXCHANGE ONE OR MORE ARTICLES?

We suggest you to return the unwanted items and place a new order online for the items you would like to receive . When we receive the returned items, we will refund you on the amount of the returned items on the original form of payment.

HOW CAN I RETURN A GIFT PURCHASED AT LARANJINHA ONLINE STORE?

You may return gift orders for refund only on the credit card used when purchasing the items. All gift orders must be accompanied by the receipt and may be returned by normal courier/mail. Return shipping cost will be paid by the customer. Please reach our Customer Service team here for specific instructions on your gift return.

LARANJINHA.COM reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.