HOW MUCH DO I PAY FOR SHIPPING COST?
Orders for international shipping will have a cost for the transportation presented at check-out, varies depending on the country of destination.
The orders for Portugal, Madeira or Azores will cost 3 € presented at check-out.
These fees cover the cost of assembling and shipping the parcel: you only pay one lot of postage per order, regardless of how many parcels we send out to you.
HOW DOES DELIVERY TAKE PLACE?
All orders received till 12pm will be shipped the same day. The remaining orders received after the referred time, will be shipped the following day.
All national orders to Madeira and Azores are shipped via CTT, using the Correio Verde. Delivery tales place 5 days after shipping.
All International orders are shipped via DHL service directly at your delivery address and to Continental Portugal through CORREOS EXPRESS. Depending on the destination, this service is expected to be delivered within 1 to 5 business days after shipment.
Consequently, we suggest you to indicate a shipping address where it is more expected to have someone able to receive it, for instance, your office address. DHL makes 2 delivery attempts, the first, and if (the) customer is not at the provided address, a postcard is left informing delivery attempt. and you can contact DHL to arrange redelivery. We underline that after two failed delivery attempts, your order will be returned to us.
WHY HASN’T MY ORDER ARRIVED YET?
If your order has not arrived by the expected delivery date, we will help you. However, before reaching us try:
- Signing into My Account to check if we have the accurate delivery address for your order and if your contact data are correct;
- Checking the tracking link via your confirmation email to view the up to date tracking;
- Confirming if you have any email from our carrier or an attempted delivery card. Your parcel may be awaiting collection at the delivery depot or you may need to arrange a redelivery;
If you still can't locate your parcel, contact us here quoting your order number. We assure a reply in 24 hours (except weekends) and will do our best to locate your parcel without delay. If your parcel cannot be found, we will arrange a replacement or a refund on the amount of the missing items.
DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary from country to country. We suggest you to contact your local customs office for customs and import charges that may be applied to your order before placing your order, so you will not be surprised by charges you were not expecting to have.